Borderly Location Tracking Isn't Working
What to check if your days are not being recorded automatically.
Common Causes
If your days are not being tracked automatically, check the following:
Check location permissions
Go to iPhone Settings > Privacy & Security > Location Services > Borderly. Make sure it is set to "Always".
Check Background App Refresh
Go to iPhone Settings > General > Background App Refresh. Make sure it is turned on for Borderly.
Don't force-quit the app
If you swipe Borderly away from the app switcher, background tracking may stop. Let iOS manage the app naturally.
Check your internet connection
Tracking data needs an internet connection to sync to your account. Data will sync the next time you are online.
Restart your iPhone
Sometimes a simple restart resolves background process issues.
Still Not Working?
If you have checked all of the above and tracking is still not working, try uninstalling and reinstalling the Borderly app. Your data is stored in the cloud and will not be lost.
If the problem persists, contact us at support@borderly.day with a description of the issue and your device model.
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